Service Life
Overview of the Ibexa Enterprise software releases and corresponding Support services, how long they are maintained and receive security updates.
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Enterprise Product Service Life
Our software products are continuously evolving, and we have released many versions over the years.
We strive to release stable products with cutting edge technology. However, with new software, there is the inevitable need for Software Maintenance services to provide bug fixes and adjustments for evolving web-technologies.
And as our products always provide new features and possibilities, our documentation and user forums may not always be able to provide an answer to all questions that may arise, in which case our Product Support service team stands ready to assist.
Over time, existing product versions mature and new versions becomes the center of attention for customers wanting the latest and greatest in features and extensibility. We adapt to this continuous evolution by phasing out services for the old versions while commencing services for the new.
This means that our services specific to each release are only available from a given start date until an end date. The time in between the start and end dates is what we call the product's Service Life.
This table provides an overview of the beginning and end of the Service Life of our products.
| Product |
Release month |
End of Maintenance (EOM) |
End of Life (EOL) |
Legacy-bridge option |
eZ Platform Cloud option |
|---|---|---|---|---|---|
| 2020 LTS (v3.x) |
Release expected ≈ end of year 2020 |
No |
Yes |
||
| October 2020 |
February 2021 |
April 2021 |
No |
Yes |
|
| June 2020 |
November 2020 |
January 2021 |
No |
Yes |
|
| March 2020 |
June 2020 |
August 2020 |
No |
Yes |
|
| March 2019 |
March 2022 |
March 2024 |
Yes** |
||
| December 2017 |
December 2020 |
December 2021 |
Yes** |
||
| December 2016 |
December 2019 |
December 2019 |
No |
No |
|
| November 2014 |
November 2018 |
December 2021* |
N/A (Built into 5.x) |
No |
|
| May 2014 |
May 2017 |
May 2019* |
N/A (Built into 5.x) |
No |
|
| May 2013 |
May 2016 |
May 2018* |
N/A (Built into 5.x) |
No |
|
| Releases prior to eZ Publish Platform 5.1 have all reached their end of Service Life. |
|||||
- EOM: End Of Maintenance, for more information on what that means look at our Service Level Agreement (SLA).
- EOL: End of Life, for more information on what that means look at our Service Level Agreement (SLA).
- LTS: Long Term Supported release
- FTR: Fast Track Release
* Custom contract available for selected customers provided under similar "post EOM" terms until end of contract period (up until 2023).
** Legacy maintenance is as of March 2019 "post EOM" terms, for further details see
our Service Level Agreement (SLA).
≈ Any information on future release can be subject to change, threat the dates here as Estimated Time of Arrival (ETA).